MASERGY Company Profile - Telepresence and Videoconferencing ...

Website: http://www.masergy.com
Headquarters: Plano, TX
Founded: 2000
Public/Private: Private, owned by ABRY Partners

Company Details

Industry Categories: Network Services, Telepresence and Videoconferencing Exchange Services, Business to Broadcast Exchange and Broadcast Connect Services?

Key Executives:
Executive Chairman - Royce J. Holland
CEO - Chris MacFarland
CFO & Executive Vice President- Rob Bodnar
CTO - Tim Naramore
SVP Business Development - John Dumbleton
SVP Global Sales - Scott Stricklin
VP Access Management - Cam Anderson
SVP Cloud Communications - Monty Ferdowski
Director of Global Video Markets - Chris Carr

Key Customers: Beal Bank, Brocade, Careerbuilder, Cornell University, Dolby Labs, Hallmark Channel, Invesco, Unisys, WDSGlobal...

Partners and Resellers: ACT Conferencing, BCM, BCS Global , Bridgepointe Technologies, BT Conferencing, CFI Conferencing Advisors, CDW, Claritas Solutions, CTI, DCI Global, Digital Video Enterprises, Expedite, Fusion Storm, Future Communications, G2J.com, GBH, Genesi, GTRI, HaiVision, InConference, Intelisys, Interactive Solutions, InterCall, InterMedia Communications Solutions, Itemize Technologies, LinkSource Technologies, Mpact Systems, NCast, PicturePhone, Providea, Solutionz Conferencing, Telecom Brokerage, Inc, Telegration, Telemerge, Tele Presence Tech, Touchbase, Vantage Meeting Solutions, Videocall, VideoLink, ViewCast Corporation, The Whitlock Group, X4 Communications, York Telecom.

Company Mission: Built from the ground up to support real-time converged business applications, MASERGY is a global network service provider delivering the strongest network experience for mid-size to large enterprises. Our reputation for network performance and industry-leading customer satisfaction is simply unmatched.

MASERGY was the first carrier to deploy a global native IP/MPLS network. MASERGY works with over 60 service providers around the world for seamless service delivery, anywhere business does business.

MASERGY provides a single point of contact for a customer's total service installation, regardless of how many cities, states, countries or continents are involved. Enterprises get proven global services backed by a mature IP/MPLS network for their complete WAN requirements.

Supporting the global service delivery is a team of engineers who constantly monitor all network traffic and detect any disruption in service quality. Whether it's a power outage in the facility, an unplugged router or a circuit cut by a construction crew, MASERGY engineers identify the issue, notify the designated customer contact and open a trouble ticket to begin remedying the situation.

All of this customer care is standard with every MASERGY circuit. Enterprise networking requires immediate support, day or night. When there is a service issue, the problem can't wait until the next business day. At MASERGY, trained service engineers always answer calls to the network operations center. The MASERGY service philosophy is that the problem must be identified, regardless of where the issue resides. Engineers stay engaged until the customer is satisfied, even if it is determined that the problem is not with the WAN.

MASERGY Video/Telepresence/Broadcast Transport-Services:
MASERGY's Intelligent Transport with Video QoS provides a premium grade of IP bandwidth specifically engineered to deliver consistent superior-quality video at all times and under all network conditions. Key features of the service include:

• 100% video packet delivery

• <1ms maximum latency variation ("jitter")

• Sub-1 second fast failover for network recover

MASERGY also offers enterprise customers a Business to Broadcast (B2BC) Exchange that gives enterprises the power to easily and seamlessly transform their Telepresence/HD video rooms into insert studios that can be instantly and broadly accessible by any television network or program. This simplifies getting a company's spokespersons and brand ambassadors on the right television programs at the right time with the right message.The result--no media opportunities missed, and all messages communicated.

Key Features

• Guaranteed 100% network QoS
• Ultra-low latency from anywhere in the world
• Instant access to remote locations with no advance scheduling
• Seamless interfaces with leading HD media switching centers
• Fixed-location HD options for talk-backs, interactive live shots and full-motion
• Ideally suited for HD-SDi in/out support with embedded in-band audio
• Affordable fixed monthly costs and unlimited usage

Key Benefits

• Leverages existing investment and supports all standards-based Telepresence/HD video endpoints
• Enables TV appearances without the travel and scheduling hassles of remote insert studios
• Allows companies to capitalize on media appearance opportunities at short notice
• Increases the number of locations that a company can use to stage and deliver a media appearance
• Provides added convenience for broadcast media, which can boost a company's media profile

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Source: http://www.telepresenceoptions.com/2012/07/masergy_company_profile_1/

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